Frequent Questions and Answers
Q: What happens if I am ill and can’t go to the restaurant?
A: The Residence offers 24 hours room-service; you just have to make a phone call!
Q: If I depend on specific medication to be taken on a regularly basis, is there assistance in case I forget?
A: Provided that the medical department has knowledge of your requirments then such assistance can be arranged!
Q: Can I have assistance at any time from a doctor or nurse or both?
A: The answer is yes. However it might be subject to fees depending on your Club Member status!
Q: As a Platinum Member, do I have a selection of different meals for breakfast and dinner?
A: Breakfast will be buffet style including healthy food such as vegetables, cereals, fruits etc. However for dinner you can choose from a selection of 3 different set-menus and you still can place special orders from a wide variety of dishes!
Q: Can I start as a resident at any time or do I have to wait for the first of a month etc.?
A: You are welcome as a resident at any time of your choice!
Q: Can I park my car or motorbike within the Residence?
A: Two parking spaces for cars and motorbikes are available at the administration building and near to the terrace houses, free of charge!
Q: Can I drive with my own car or motorbike to my apartment or house?
A: Driving within the Residence is not permitted; transportation is by electric-driven vehicle operated by a driver from the residence only!
Q: Is transportation within the Residence compound (electric-driven carts) available at all time?
A: Free transportation is available from 6.00 am to 10.00 pm every day. However in case of emergency, transportation can be arranged by the Residence office at any time; charges may apply except for Platinum Member Card holder!
Q: Can I bring a pet?
A: Unfortunately, because of the set-up of the Residence pets are not allowed!
Q: What will happen if I require more service and have to change my Member Card?
A: Residents can change from Classic to Silver, Gold or Platinum Card Member at the end of any month!
Q: Are restaurants and shops open every day?
A: Yes. They are open every day; 365 days a year!
Q: Can I bring my own furniture with me to the apartment or house?
A: Apartments and houses are fully furnished. However, pictures and smaller or decorative items can be brought with you!
Q: Will breakfast and dinner be served only at a fixed time or can I have it whenever I want?
A: Breakfast will be served from 07.00 to 10.30 am and dinner from 6.30 to 8.30 pm!